Refund policy

Shipping & Delivery

Please refer to our Shipping & Delivery page for more details.

Returns & Exchanges

Due to the nature of the products sold by 28Moons, we do not accept returns or exchanges. All products are checked with care before shipping out to our customers. You can always contact us at hello@get28moons.com for any questions.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please send us an email at hello@get28moons.com with the image of the item within 5 working days of delivery. Our support team will get back to you.